Join Team Stitch!

Full time $75,000 – $85,000 per year

We are on the hunt for an amazing hands on Marketing Manager/Digital Brand Manager to help us take our business to the next level in ecommerce! If you like to take ownership of what you do and capable of being the sole responsible party for our marketing efforts, from ideating a campaign to implementing and managing social media strategy, edm strategy, paid ads and search, whilst leveraging your experience and skills to analyse data and optimise efforts to achieve KPI..this role is for you. A challenging role that will take your career to the next level helping our company as we move onto our next stage. 

You will be working at ECRE Pty LTD and STITCH COFFEE, a company and a brand that was born of an idea that coffee is much like a tapestry - it is a weaving of origins and flavours to create a delicious cup. Today we are a company heavily focused on creating connections through coffee, from green bean importers to everyday coffee drinkers and everyone in between. We assist cafes in up-skilling their baristas and teams, teaching them how to extract the perfect espresso and brew a delicious pour-over. Our love for coffee is fed by the daily home brewers and the cafes that serve our coffee. We continue to source coffee ethically from around the world and ensure that we have the ability to communicate this with our community. We are continuously evolving our buying practises and fostering relationships with importers and farmers to ensure a healthy future for coffee. The role will mainly focus on Stitch Coffee for the first few months and then Stitch Coffee and ECRE.

In your this role your responsibilities include but are not limited to:

• Creating the Marketing Strategy and Implementing it across 2 brands for wholesale, retail, e-commerce, ad-hoc opportunities. (focus on e-commerce and digital).
• This role is heavily focus on catapulting our Social Media strategy.
• Manage the creative briefing process to ensure brand consistency across all channels.
• Campaigns execution to ensure our marketing calendar and strategy are achieved.
• Plan and execute all digital marketing elements (SEO/SEM, social media, ads, edms, etc).
• Collaborating with broader team, stores and external agencies to roll out design & marketing concepts across all channels (external designers and in-house designer for ad hoc projects, external social media, printing suppliers, etc).
• Provide accurate reporting and analysis of digital channels to aid management in decision making and achieve set KPIs.
• For the initial 6 months this role is performed 4 days on-site and 1 wfh day option.

Skills and Competencies that you must demonstrate:

• Experience with most paid social management apps (Facebook Ads Manager, Audience insights, Google Ads, Google Analytics a must).
• You must love coffee and the coffee industry.
• Proven expertise brand content marketing.
• Ninja level project management skills: ability to manage multiple projects at once.
• Self-starter and pro-active personality.
• Great communication skills and native english.
• Experience using Shopify preferred.
• A can-do attitude and a friendly personality.
• Capable of working independently with minimum supervision, as well as in a team environment. We are a small company that is growing at a fast pace.
• Top analytical skills that allow you to identify opportunities that will enhance our business.
• Photography skills a plus.
• Team Player.

We will only consider candidates with proven experience in the above areas. We are looking for a Marketing professional who has experience in the digital space. This is a role we would like to fill for the long term. We will invest in you and your learning about coffee.

We want to give you an opportunity to foster your love and passion for an industry that is booming and creating a new pathway for a different type of career, one that steams from a place of purpose.

• This is a once in a lifetime opportunity to be part of a new concept in the coffee industry – a destination for coffee lovers.
• Potential for growth as we expand our business.

If you have what we are looking for, please send us a resume and a cover letter. Only successful candidates will be contacted.

Employer Questions

Your application will include the following questions:

• How many years' experience do you have in digital marketing?
• Which of the following statements best describes your right to work in Australia?
• Which of the following web analytics tools are you experienced with?
• How many years' experience do you have as a digital marketing manager?

Full time $55,000 – $62,000 per year

Are you an experienced cook with a passion for crafting exceptional dishes? Do you take pride in delivering the highest quality dish to delight customers? If so, Stitch Coffee invites you to join our team as a experienced cook at our prestigious flagship QVB location in Sydney. Bring your expertise and dedication to create memorable dining experiences that leave a lasting impression!

STITCH COFFEE was born of an idea that coffee is much like a tapestry - it is a weaving of origins and flavours to create a delicious cup. Today we are a company heavily focused on creating connections through coffee, from green bean importers, to everyday coffee drinkers and everyone in between. Our love for coffee is showcased by professional baristas, daily home brewers and the cafes that serve our coffee. We continue to source coffee ethically from around the world and ensure that we have the ability to communicate this with our community. We are continuously evolving our buying practices and fostering relationships with importers and farmers to ensure a healthy future for coffee.

Your Responsibilities include but are not limited to:

• General food preparation as directed by the Head Chef. This includes but not limited to:
  • Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists.
  • Regulate the temperature of ovens, grills, roasters and fridges.
  • Ensure proper proportion, arrangement and garnishes.
• Maintain food logs, monitoring the quality and quantity of food being served.
• Maintain a clean and organised workstation and ensuring the compliance of WH&S and Food Safety policy.
• Collaborate with the Chefs and front of house team to deliver an exceptional dining experience for the customers.

Requirements:

• Certificate IV in Commercial Cookery or equivalent.
• Proven at least 2 years of experience as an experienced cook, by demonstrating the skills listed below:
  • Technical knowledge and skills with experience in various cooking techniques, flavours and cuisines.
  • Demonstrated a creative and innovative approach to the production of food.
  • A keen eye for detail and flair for presentation
  • Able to describe different flavours and textures of the dishes to help the Front of House team to communicate to customers.
• Ability to thrive in a fast-paced environment, multitask effectively, and maintain composure under pressure.
• Flexibility to work various shifts, including weekends and public holidays, to accommodate the needs of our customers.
• High standards of professionalism, hygiene, and attention to detail.
• Positive attitude, team player mentality, and a strong work ethic.
• Excellent communication skills.

Join the Stitch Coffee team and be part of a dynamic and dedicated group of professionals who are passionate about creating an exceptional dining experience. If you are ready to showcase your cooking expertise and contribute to our pursuit of excellence, apply now for the position of Experienced Cook!

If you have what we are looking for, please send us a resume and a cover letter. Only successful candidates will be contacted.

Your application will include the following questions:

• Which of the following culinary arts qualifications have you obtained?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a cook?
• What's your expected annual base salary?

Full time $60,000 – $80,000 per year

Do you have managerial experience in specialty coffee? Do you take pride in leading people and growing business? If so, Stitch Coffee invites you to join our team in a Management position at our prestigious flagship QVB location in Sydney. Bring your expertise and dedication to create memorable coffee experiences that leave a lasting impression!

STITCH COFFEE was born of an idea that coffee is much like a tapestry - it is a weaving of origins and flavours to create a delicious cup. Today we are a company heavily focused on creating connections through coffee, from green bean importers, to everyday coffee drinkers and everyone in between. Our love for coffee is showcased by professional baristas, the daily home brewers and the cafes that serve our coffee. We continue to source coffee ethically from around the world and ensure that we have the ability to communicate this with our community. We are continuously evolving our buying practices and fostering relationships with importers and farmers to ensure a healthy future for coffee.

Your Responsibilities include but are not limited to:

• Facilitate and manage the day-to-day operation of the business, including food and beverages, service excellence, client and stakeholder management.
• Deliver a service operation that exceeds the expectations of our customers.
• Achieve monthly financial performance targets and implement actions to ensure achievement of financial KPIs, this includes but not limited to sales, labor cost, budgets and profitability.
• Provide strong leadership for the team and promote a culture of professionalism, welcoming and excellence.
• Staff Management role which includes but not limited to hiring and training staffs, rostering and developing the team.
• Implement the cash handling procedures set out by the business.
• Excellent selling and upselling skills, with a primary focus on specialty coffee from beans to brewing equipment.
• Maintain a professional and inviting ambience to the customers by having an attention to details.
• Engage with customers in meaningful conversations about our premium coffee offerings, sharing insights into origins, flavour profiles, and brewing techniques to enhance their coffee knowledge and appreciation.
• Contribute to the retail aspect of our coffee shop by doing visual merchandising and periodic reshuffling.

Requirements:

• Certificate IV in Commercial Cookery or equivalent.
• Proven at least 2 years of experience as an experienced cook, by demonstrating the skills listed below:
  • Technical knowledge and skills with experience in various cooking techniques, flavours and cuisines.
  • Demonstrated a creative and innovative approach to the production of food.
  • A keen eye for detail and flair for presentation
  • Able to describe different flavours and textures of the dishes to help the Front of House team to communicate to customers.
• Ability to thrive in a fast-paced environment, multitask effectively, and maintain composure under pressure.
• Flexibility to work various shifts, including weekends and public holidays, to accommodate the needs of our customers.
• High standards of professionalism, hygiene, and attention to detail.
• Positive attitude, team player mentality, and a strong work ethic.
• Excellent communication skills.

Join the Stitch Coffee team and be part of a dynamic and dedicated group of professionals who are passionate about creating an exceptional dining experience. If you are ready to showcase your cooking expertise and contribute to our pursuit of excellence, apply now for the position of Experienced Cook!

If you have what we are looking for, please send us a resume and a cover letter. Only successful candidates will be contacted.

Your application will include the following questions:

• Which of the following culinary arts qualifications have you obtained?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a cook?
• What's your expected annual base salary?

Full time $55,000 – $62,000 per year

Are you a people person that loves to give an exceptional and professional customer service experience? If so, Stitch Coffee invites you to join our team as an All-Rounder at our prestigious flagship QVB location in Sydney. Bring your personality and strong work ethic to create memorable coffee experiences that leave a lasting impression!

STITCH COFFEE was born of an idea that coffee is much like a tapestry - it is a weaving of origins and flavours to create a delicious cup. Today we are a company heavily focused on creating connections through coffee, from green bean importers, to everyday coffee drinkers and everyone in between. Our love for coffee is showcased by professional baristas, the daily home brewers and the cafes that serve our coffee. We continue to source coffee ethically from around the world and ensure that we have the ability to communicate this with our community. We are continuously evolving our buying practices and fostering relationships with importers and farmers to ensure a healthy future for coffee.

Your Responsibilities include but are not limited to:

• Interact with customers, taking orders, operating the POS, and serving food and beverages to the customers.
• Assist the baristas to serve coffee, cold drinks, tea and other beverages items.
• Selling and upselling our product offerings which includes food, beverages and retail items (coffee beans and brewing equipment)
  Engage customers in meaningful conversations about our premium coffee offerings, sharing insights into origins, flavour profiles, and brewing techniques to enhance their coffee knowledge and appreciation.
• Assist customers in retail product queries and convert them to sales.
• Work towards KPI and sales target.
• General cleaning duties which include washing dishes, sweeping, mopping, clearing and wiping tables.
• Collaborate seamlessly with fellow baristas and team members, supporting each other to maintain a smooth workflow during peak hours and deliver exceptional customer service.
• Cultivate a welcoming and friendly atmosphere, providing attentive and personalized service to create a memorable experience for every customer.
  

Requirements:

• Proven at least 2 years of experience as a specialty coffee all-rounder, by demonstrating the skills listed below:
• A good knowledge of specialty coffee and able to communicate the coffee origins to customers in a professional manner that is engaging and leading the conversations toward sales.
  Able to demonstrate basic barista skills.
• Excellent communication and interpersonal skills, with the ability to engage customers in informative and enjoyable conversations.
• Ability to thrive in a fast-paced environment, multitask effectively, and maintain composure under pressure.
• Flexibility to work various shifts, including weekends and public holidays, to accommodate the needs of our customers.
• High standards of professionalism, hygiene, and attention to detail.
• Positive attitude, team player mentality, and a strong work ethic.

Join the Stitch Coffee team and be part of a dynamic and dedicated group of professionals who are passionate about coffee. If you are ready to showcase your all-rounder expertise in specialty coffee and contribute to our pursuit of coffee excellence, apply now for the position of All-Rounder!

This is a once in a lifetime opportunity to be part of a new concept in the coffee industry – not just a café but a destination for coffee lovers.

Potential for growth as we expand our business.

If you have what we are looking for, please send us a resume and a cover letter. Only successful candidates will be contacted

Employer questions:
Your application will include the following questions:

• Do you have experience using point of sale (POS) software?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?

Full time $55,000 – $65,000 per year

Are you an experienced barista with a passion for crafting exceptional coffee? Do you take pride in delivering the highest quality beverages to delight customers? If so, Stitch Coffee invites you to join our team as a full-time Experienced Barista at our prestigious flagship QVB location in Sydney. Bring your expertise and dedication to create memorable coffee experiences that leave a lasting impression!

STITCH COFFEE was born of an idea that coffee is much like a tapestry - it is a weaving of origins and flavours to create a delicious cup. Today we are a company heavily focused on creating connections through coffee, from green bean importers, to everyday coffee drinkers and everyone in between. Our love for coffee is showcased by professional baristas, daily home brewers and the cafes that serve our coffee. We continue to source coffee ethically from around the world and ensure that we have the ability to communicate this with our community. We are continuously evolving our buying practices and fostering relationships with importers and farmers to ensure a healthy future for coffee.

Your Responsibilities include but are not limited to:

- Expertly prepare and serve a wide range of coffee beverages with precision and consistency, ensuring each cup meets our strict standards of excellence.

- Showcase your skill and creativity through meticulous latte art elevating the visual appeal of each beverage.

- Engage customers in meaningful conversations about our premium coffee offerings, sharing insights into origins, flavor profiles, and brewing techniques to enhance their coffee knowledge and appreciation.

- Maintain a clean and organized workstation, adhering to stringent hygiene and safety protocols. Regularly calibrate and maintain equipment to ensure optimal performance.

- Collaborate seamlessly with fellow baristas and team members, supporting each other to maintain a smooth workflow during peak hours and deliver exceptional customer service.

- Cultivate a welcoming and friendly atmosphere, providing attentive and personalized service to create a memorable experience for every customer.

- Handle transactions accurately and efficiently, utilizing strong math skills and attention to detail.

- Contribute to the overall ambiance of our coffee shop by assisting with tasks such as organizing displays and maintaining an inviting environment.

Requirements:

- Proven at least 2 years of experience as a specialty coffee barista, by demonstrating the skills listed below:

• A good and proven skills in operating and maintaining our professional equipments such as Tone, Uber, Fetco and Wally.
• Able to communicate the profile of coffee origins to customers in a professional manner that is engaging and leading the conversations toward sales.
• Able to conduct a TDS reading and adjust brew and extraction variables to develop an excellent coffee tasting.

- Excellent communication and interpersonal skills, with the ability to engage customers in informative and enjoyable conversations.

- Ability to thrive in a fast-paced environment, multitask effectively, and maintain composure under pressure.

- Flexibility to work various shifts, including weekends and public holidays, to accommodate the needs of our customers.

- High standards of professionalism, hygiene, and attention to detail.

- Positive attitude, team player mentality, and a strong work ethic.

Join the Stitch Coffee team and be part of a dynamic and dedicated group of professionals who are passionate about coffee. If you are ready to showcase your barista expertise and contribute to our pursuit of coffee excellence, apply now for the position of Experienced Barista!

This is a once in a lifetime opportunity to be part of a new concept in the coffee industry – not just a café but a destination for coffee lovers.

Potential for growth as we expand our business.

If you have what we are looking for, please send us a resume and a cover letter. Only successful candidates will be contacted.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Do you have professional experience with latte art?
• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?