Specialty coffee is a term given to any coffee that scores above 80 points by a qualified Q Grader. But this is not all, Specialty Coffee is about closing the loop in the supply chain through ethical, sustainable and transparent practices. It is the care factor put into every phase of the entire coffee journey to produce the perfect cup for you.

Yes. All Stitch Coffee products have been carefully curated to ensure quality and supply chain integrity.

We roast weekly on Tuesdays and do our best to ship and package our coffee bags within 2–7 days of roasting. This is something that will vary upon regions that require a longer shipping time or for international orders.

Please note that even with a longer lead time, your coffee will retain flavour and freshness given our recommended rest times for degassing coffee (see next FAQ below).

At Stitch Coffee, we recommend allowing your coffee beans to age for a minimum of 1 week from the roast date (always displayed on your coffee bag) or for 2–3 weeks for optimal flavour.

We recommend storing your coffee in an airtight container, away from direct sunlight. This will ensure moisture and air don’t age the coffee too quickly and your coffee retains its flavour and quality for longer.

We roast our blends and single origins in different ways to ensure you get the most out of each cup.

Higgs Field Blend – Medium roast

Black Field Blend – Medium-Dark roast

Hobnob Blend – Medium-Dark roast

Dark Field Blend – Dark roast

We recommend our blends to be served with Milk or as a full-body black coffee.

Our single origins are roasted lighter, in an omni style. This is to highlight the flavours of the coffee best and allow for them to be used for either filter or espresso brew methods.

Please contact us athello@stitch.coffeewith the subject line: ‘Order #(write your order number) – Wrong Address’. We will endeavour to correct your order details prior to shipping.

Please contact us athello@stitch.coffeewith the subject line: ‘Order #(write your order number) – Change Order’. We will endeavour to correct your order details prior to shipping.

Order confirmations sometimes can be found in your junk/spam folder. If you can still not find your order confirmation and have proof of payment, please email us athello@stitch.coffeeand we will assist you.

Once your order has been processed by our team and dispatched, you will receive a confirmation email that contains your tracking code. Simply enter your reference number on the respective tracking page:

Within Australia: https://auspost.com.au/mypost/track/#/search

Internationally: https://try.sendle.com/en-au/tracking

Shipping and delivery will take between 2-7 working days to arrive after placing your order. If your shipping address is in a more remote location, please allow for additional time.

Within Australia: we choose Australia Post to provide you with the best service we can. Standard shipping within NSW is 2 – 5 business days estimate and Interstate (metro to metro) 3 – 6 business days. Express shipping within NSW 1 – 2 business days. Interstate within 2 – 4 business days.

Internationally: Zone 1 (New Zealand) within 10 – 16 business days, Zone 2 (North America, Western Europe, Asia and the Pacific) 10 – 28 business days and Zone 3 (rest of the world) 14 – 30 business days.

To all shipping estimates, please add 48 hours to allow us to process, roast and package your order.

Yes, we do.*

*Due to import tariff changes, Stitch Coffee has temporarily suspended shipments to the United States until further notice.

If it’s within two days of the ETA, just sit tight – it won’t be far away!

If it’s been longer than two business days from the last day of the ETA window, we recommend contacting your local postal authority to check on its whereabouts. When speaking to them, refer to the local reference number (you can find this on the tracking page) to help them locate your order.

Please note: Once a parcel has arrived in its destination country, the local postal authority for that country will deliver it – which means they control the final delivery date (and we can’t always track it for you, sorry!).

YES. We offer local pick-up from our Roastery in Alexandria. At checkout simply Select ‘Local Pickup’ from the Delivery options.

Once we fulfil your order, we will email you to let you know your order is ready for collection. Orders for local pick-up will generally be ready within 2-4 working days.

Our Roastery is located at 42/112 McEvoy Street, Alexandria 2015 'ECRE', you will find our warehouse at the back of the building via the carpark.

Opening hours are 9:00am-4:00pm Monday-Friday (Public Holidays not included).

Australian Domestic standard and express shipping is $12 for orders under $69.

Australian Domestic standard and express shipping is FREE for orders over $69.

International Shipping Rates are calculated at checkout via our courier service Sendle. Rates and shipping availability will vary depending upon the country/region you provide.

All Shipping Charges are calculated based on the Order Subtotal after all discounts have been applied.

To learn more please read our Returns and Refunds policy here.

We offer returns and refunds options for our full-price non-perishable items and long shelf-life items. All perishable items and short shelf-life items are not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All Coffee beans, whole and ground; gift cards; downloadable/digital products and products that have been opened, are non-returnable.

First step is to contact us at hello@stitch.coffee and let us know why you intent to return and/or request a refund. Please provide proof of purchase and any other proof/images that you wish to attach.

Once we process and accept your return/refund request we will give you options on exchange, returns and refund methods.

All refunds will be made to the same payment method provided during checkout.

Easy. You select the coffee you like, the size and grind; then select a frequency of delivery, add to cart and presto!
Subscriptions are purchased through each coffee product page. Blend subscriptions are for those who like consistency and are loyal to a certain flavour.

All single origin subscriptions, are a subscription of single origin coffee in rotation. We change the coffee you will receive every 2 weeks.

We have changed our subscription platform and made it easier for you to manage your subscription. Just log in to your account on our website and on your dashboard, click on subscriptions.
Here you will be able to pause, make changes to your order type, changes to your address, etc.

Flexibility is the name of the game!

You can choose to pause your subscription any time. Log into your account and on the dashboard click on 'subscriptions'. Then select the subscription you with to pause.

You can change your delivery address for your subscription any time. Log into your account and on the dashboard click on 'subscriptions'. Then go to address and make the change.

You have to make the change a minimum of 3 days before your next subscription is due to be processed.

The single origin subscription works on a rotation: every 2 weeks we change the coffee that is sent to you so that you get as much variety from your subscription as you want.
This subscription does not include blends, nor decaf coffee.

Unfortunately for now, you cannot choose which single origin will be delivered to you.

All Subscriptions that are part of a promotional discount can only be cancelled after 5 orders.

If you require your subscription to be cancelled, please email us at hello@stitch.coffee .

You can always contact us at hello@stitch.coffee if you need further assistance.

Enjoy 10% off with every tenth visit when you become a loyalty member at the Stitch Coffee cafes!
Our points-based program rewards our cafe customers with 1 point per visit with 10 points getting you 10% off your next in-cafe purchase.

Simply tap your mobile on our cafe's POS during every visit, and you'll be stacking up those points in no time. Redeemable on both retail and menu orders in-store, it's never been a better time to have us as your local.

Customer must provide their mobile number in order to sign up to our Cafe Loyalty Program.

Redeem: You can redeem 10 points for 10% off in either Stitch Coffee QVB or Stitch Coffee Broadway by tapping your phone at POS once you've accrued said points.

Points Balance: You can check your cafe loyalty points balance via the link here.

Upon earning your first point at Stitch Coffee QVB or Broadway, you will also receive a text message that provides a link permitting you to add your Loyalty Points Balance to Apple Wallet (iPhone users only).

No – Stitch Coffee's cafe loyalty program is only offered at te following cafes: Stitch Coffee Broadway, Stitch Coffee Fish Market, and Stitch Coffee QVB. Not offered at Stitch Coffee Central or Stitch Coffee T3.

Unfortunately, our online loyalty and in-cafe loyalty programs are completely separate entities and do not crossover (i.e. you cannot use in-store points online or vice versa).

To find out more about our online Perk Points program, click here.

Simply head to Stitch Coffee Broadway, Fish Market or QVB, and chat with our friendly staff. Or hit the sign-up link here.

This cafe loyalty program is only offered at te following cafes: Stitch Coffee Broadway, Stitch Coffee Fish Market, and Stitch Coffee QVB. Not offered at Stitch Coffee Central or Stitch Coffee T3.

Anyone is permitted to join the program. If you are under the age of 18, you must have a parent or guardian’s approval to join the program. Your parent or guardian will need to read these Terms & Conditions. We will assume, if you are under 18 when you join, that you have complied with these requirements.

Joining is free, and there are no fees associated with using the Stitch Coffee loyalty program.

Customer can join in-cafe by providing their mobile number to a staff member and requesting to sign up OR sign-up online here.

Customers earn 1 point per visit. There is no minimum spend required per visit to earn a point, though only a maximum of 1 point can be earned per day.

Additional temporary earning incentives (i.e. double point days) may be run at Stitch Coffee's discretion.

To redeem 10 points for a 10% off voucher, simply visit one of the cafes listed above and tap your phone while making your purchase to apply the discount.

Vouchers may be used across both cafe menu items and retail items.
Earned points or 10% off vouchers do not expire. Multiple 10% off vouchers cannot be used in a single transaction. The 10% off vouchers are not redeemable with other discounts or offers.

Email hello@stitch.coffee if you have any further questions or wish to terminate your Cafe Loyalty Program account.

• The Mucho and Taster Coffee Bundles are available online only at stitch.coffee.
• Bundles are not available to redeem during sale periods.
• Bundles can only be redeemed on the pre-selected coffees visible in the bundle builder.
• Availability subject to stock (i.e. only redeemable until sold out).
• Customers must redeem the offer through the bundle builder (accessible via applicable product pages) for discount to apply correctly at cart. You cannot redeem the discount by adding 2 or 3x coffee bags directly to cart.
• The Taster Coffee Bundle (10% off) is only redeemable on pre-selected 3x 100g variants from within the Single Origin coffee collection. Excludes Blends, Limited Release, and other non-coffee bean collections.
• The Mucho Coffee Bundle (10% off) is only redeemable on 2x Stitch Coffee pre-selected 1kg variants from within the Single Origin and Blend coffee collections. Excludes Limited Release and other non-coffee bean collections.